Features and prices
Three plans, add-ons and numbers — all prices net per month, cancel monthly.
- Flat rate to German landlines and mobiles in every plan
- Cancel monthly, one month paid in advance
- No setup fee
What each plan includes
Every row is one item, every column one plan. Where an amount is shown, the item can be added to that plan.
| Item | Starter | Business | Pro |
|---|---|---|---|
| User slots (extensions with app) | 1 | 4 | 8 |
| Flat rate to German landlines and mobiles | included | included | included |
| Twylo Connect app, first German mobile number | included | included | included |
| SMS reception in the app | included | included | included |
| Call list, call destinations and office hours in the portal | included | included | included |
| Voicemail in the app and portal | included | included | included |
| Fax inbox (faxes as PDF by e-mail) | 4.95 € | 4.95 € | 4.95 € |
| Upload your own announcement files wav, mp3 or ogg | included | included | included |
| Generate announcements from text up to 1,000 characters per announcement | no | 10,000 characters | 30,000 characters |
| Voice menu (IVR) | 4.95 € | included | included |
| Call queues | 4.95 € | included | included |
| Ring groups | 4.95 € | included | included |
| Voicemail transcription | 4.95 € | included | included |
| Voice agent 100 minutes included per month, then 0.29 €/min | no | 49.00 € | included |
Available on top
Add-ons
| Item | Details | Price |
|---|---|---|
| Additional user User slot (extension) with app | User slot (extension) with app | 29 € |
| Voice agent Add-on for Business; included in Pro. 100 minutes included, then €0.29/min | Add-on for Business; included in Pro. 100 minutes included, then €0.29/min | 49 € |
| WhatsApp inbox With your own WhatsApp Business account | With your own WhatsApp Business account | 49 € |
| IVR Voice menu. For Starter; included in Business and Pro | Voice menu. For Starter; included in Business and Pro | 4.95 € |
| Call queues Callers wait until an extension is free. For Starter; included in Business and Pro | Callers wait until an extension is free. For Starter; included in Business and Pro | 4.95 € |
| Ring groups Several extensions ring together. For Starter; included in Business and Pro | Several extensions ring together. For Starter; included in Business and Pro | 4.95 € |
| Voicemail transcription Voicemail as text. For Starter; included in Business and Pro | Voicemail as text. For Starter; included in Business and Pro | 4.95 € |
| Fax inbox Faxes as PDF by e-mail to up to five addresses, any number of fax numbers per inbox. For all plans | Faxes as PDF by e-mail to up to five addresses, any number of fax numbers per inbox. For all plans | 4.95 € |
| Call Intelligence Details during the order in the portal | Details during the order in the portal | 4.90 € |
Numbers
| Item | Details | Price |
|---|---|---|
| German mobile number Single German mobile number | Single German mobile number | 1.90 € |
| Mobile numbers, pack of 3 Three German mobile numbers | Three German mobile numbers | 4.90 € |
| Mobile numbers, pack of 10 Ten German mobile numbers | Ten German mobile numbers | 7.90 € |
| US number Your own US phone number | Your own US phone number | 9.90 € |
| UAE SIM slot SIM hosting in the United Arab Emirates | SIM hosting in the United Arab Emirates | 9.90 € |
| Local landline number German local number through support; proof of address required | German local number through support; proof of address required | from 4.95 € |
| Number in 45 further countries Through support; plus 9.90 € one-off, 2 channels included | Through support; plus 9.90 € one-off, 2 channels included | from 9.90 € |
Features in detail
What sits behind the rows — without the small print.
Phone system
- User slots (extensions with app): 1 / 4 / 8 per plan
- Call destinations and office hours
- Generate announcements from text
- Voicemail in the app and portal
- Call list in the portal
Comfort (included in Business/Pro, Starter €4.95/month each)
- IVR (voice menu)
- Call queues
- Ring groups
- Voicemail transcription
Voice agent (included in Pro, Business €49/month)
- 100 minutes included, then €0.29/min
- Transcript, summary, callback number
- Call reports available for 90 days
- Default voice Ramona, others available
Channels and numbers
- WhatsApp inbox (€49/month)
- German mobile numbers single or in packs
- US number, UAE SIM slot (€9.90/month each)
- Call Intelligence (€4.90/month)
All prices net per month. No emergency calls via the app — the app says so with its own announcement.